Frequently Asked Questions
Below you’ll find a list of frequently asked questions and answer to topics of interest
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I accept major debit/credit cards through PayPal or Stripe.
If alternative payment methods are needed please contact me to see what can be arranged. Many other option exist!
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Yes, but only some products are currently available to be purchased outside the USA through my shop. When making a purchase from outside the USA please make sure you select your COUNTRY first in the billing form before entering any address information. If you get an error message please clear the form and select your country first and then complete the form accordingly.
All NiSi Products and Prints cannot be purchased through my website internationally. Prints can be arranged for purchase internationally via custom order. NiSi Products are available in most countries through a distributor.
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Prints
Ground Shipping - $10NiSiFilters
Ground Shipping - $10.99
2 Day Shipping - $16.99 -
For prints - usually within 3-5 business days as all prints are made to order
For Filters - usually with in 1-2 business days (unless an item is on backorder) Always consult with Chris on these orders if timelyNote: Holidays or weekends can greatly affect order fulfillment and shipping times, if something is time critical contact me.
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Most orders ship via FedEx.
Prints are shipped using standard delivery. Prints originate from New York, NY
Filters have a standard and 2-day option for delivery. Filters ship from Santa Monica, CA -
This is rarely a problem, but when it does happen please do the following:
Take photos of the package as received and the product in damaged condition
Send photos damaged goods to info@chrisewencrosby.com
Include order # in your email
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Terms of Service can be found here which includes return policy, etc.
Don’t see the answer to your question(s)? Reach out to me! info@chrisewencrosby.com